Refund and Returns Policy for Andil Wholesale Ltd

Thank you for choosing Andil Wholesale Ltd, your trusted wholesale supplier operated by Andil Brothers Ltd. Our commitment is to deliver exceptional service and top-quality products to meet your business requirements. Please familiarize yourself with our clear and concise refund and returns policy:

  1. Cancellation Policy:

Once an order is shipped, cancellations are not possible.
In case of accidental orders with unpaid transactions, contact us promptly at [[email protected]] to cancel the order before shipping.

  1. Damaged Goods:

Notify us within 3 days of receiving damaged goods by sending pictures to [[email protected]].
Refunds are not issued for damaged items; instead, we provide credit notes for future purchases.

  1. Returns and Exchanges:

Returns and exchanges are not accepted once goods are shipped.
For damaged items, the resolution will involve credit notes as mentioned above.

  1. Order Errors or Mistakes:

Contact us immediately at [[email protected]] if you’ve ordered items in error or encounter issues with your order.
We’ll assess the situation and work collaboratively to find an appropriate resolution.
Our policy is designed to ensure operational efficiency and provide a seamless experience for our valued wholesale partners. Should you have any questions or concerns, feel free to reach out to our customer service team.

Thank you for choosing Andil Wholesale Ltd for your wholesale needs.